We hold every single customer in high regard. Our foremost priority is to ensure that the men’s clothing items you order are delivered to you as swiftly as possible. The following outlines the journey of your order from payment to delivery.
Note: Our orders only involve product fees and applicable shipping fees. Our customers are not required to pay for import fees, duties, or Value-Added Tax (VAT).
Payment Confirmation
Once your order has been authorized and verified, we will promptly send you a confirmation email. This serves as an official acknowledgment that we have received and approved your purchase of men’s apparel.
Order Processing
Typically, it takes 1 – 2 business days to process your order, regardless of the destination country. Please keep in mind that holidays and weekends are not counted as business days. During this processing period, our team carefully prepares your men’s clothing items for shipment, ensuring they are in perfect condition.
Shipping
Shipping generally takes approximately 7 to 14 business days to reach its destination, applicable to all countries. When your order is shipped, we will send you an email notification that includes a tracking number. This allows you to keep an eye on the progress of your men’s apparel as it makes its way to you.
- Shipping Fee: For orders shipped to all countries, we charge a flat rate of 6.99ifthetotalorderamountislessthan129. However, if your order totals $129 or more, we offer free shipping. This is our way of showing appreciation for your larger purchases of men’s fashion.
Delivery
Please note that the total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can expect to receive your men’s coat (or any other item) within 8 – 16 business days, regardless of the country.
Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you have chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will flag the order as abnormal. In such cases, our customer service staff will promptly notify you to either modify the address or cancel the order.
Tracking Your Order Status
You have the ability to track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the tracking number. You can expect to see updates on your order’s progress within 72 hours of receiving this email.
- If you wish to track your order, simply click on the “Track Order” option for detailed information.
- In the event that there are no updates, you can send us an email, and we will investigate the details and get back to you as soon as possible.
Causes of Delay
Tracking updates may be delayed under the following force majeure circumstances:
- Adverse Weather Conditions: Such as heavy rain, tornadoes, floods, earthquakes, etc. These natural disasters can disrupt transportation networks and cause delays in the delivery of your men’s apparel.
- Local Disruptions: Events like strikes, statutory holidays, major international conferences, etc., can also impact the normal flow of shipping operations.
- Peak Season Challenges: Shortages of flights and personnel during peak seasons, along with other local factors, can contribute to delays in getting your order to you on time.
Contact Information
Should you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us.
- Address: UNIT 9, 1/F,THE CLOUD,111 TUNG CHAU STREET, TAI KOK TSUI, KL HONG KONG
- Telephone: +852 63580448
- Email: [email protected]
Our working hours are from Monday to Friday, 08:00 – 17:00 (UTC+8). During business days, we will respond to your inquiries within 24 hours. We are dedicated to providing you with excellent customer service throughout your men’s apparel shopping experience.